Sections
Sub-Domains and Add-on Domains
Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise
for money, on their web site?
A. Yes, we allow sites to have
commercial advertisements.
Q. What forms of payment do you
accept?
A. Currently we only accept PayPal
Q. Are your server's Unix, or
Windows?
A. Our servers are Linux Based
Q. Do you allow adult sites?
A. No.
Q. Is tax included with my monthly or
yearly plan?
A. Yes, tax is included within the
price.
Q. What control panel do you use and
do you have a demo?
A. The control panel we use is called
cPanel. A demo of cPanel can be found
here Login with the username demo,
and the password demo.
Q. Can I pay yearly?
A. Yes, you may pay yearly, any yearly
price will give you additional
approximately 10-15% or more off. The
further discount will not be given on
specials or promotions. You may also
choose to get a free domain name instead
of a discount.
Q. How long does it take to setup my
account?
A. Once we receive your order and verity
your payment with our fraud checks, your
account will ready as soon as possible.
Usually it can be within 15 minutes to
few hours.
Q. Are there any hidden costs, or setup
fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not
offer telnet or shell access.You are
still able to unzip files on the server
using our file manager as well as the
ability to setup cron jobs.
Q. Can I password protect
directories?
A. Yes you can password protect
directory's within CPanel.
DNS
Q. How long does it take to
get my domain working?
A. It usually takes 24-48 hours for a
domain to fully propagate.
Q. What do I set my domains name
server's to?
A. Please read your welcome e-mail if
you have lost your welcome email you can
email us requesting your DNS.
Control Panel
Q. Do you have a manual for our control
panel?
A. Go to
http://www.cpanel.net/docs/cpanel/
Q. Where do I go to login to my control
panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your
control panel and click "domain
management" inside of domain management
you will see a place to manage and add
sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend you try looking at
http://www.download.com for an ftp
program.
Q. It's not letting me upload my
files what's wrong?
A. Make sure you are uploading to the
right web directory which is the
public_html folder.
Q. Why doesn't my ftp password change
when I change my Cpanel password?
A. Please allow 24 hours for your FTP
password to sync with your Cpanel
password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
/usr/bin/
Q. What is the path to convert for
ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to
your control panel and click add/remove
email accounts.
Q. What do I put for both incoming
and outgoing mail server?
A. For both incoming and outgoing mail
server put mail.yourdomain.com.
Where do I go to check my emails using
my browser?
A.
http://yourdomain.com/webmail/
Q. How can I setup webmail to go
directly to horde, neomail or squirrel
mail?
A. Login to the one you prefer to use
after doing so copy the entire url from
your address bar. You will not login to
your cpanel and create a subdomain to go
to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on
the server. How do I get them to work?
A. Make sure that they are chmoded to
755
Q. How do I create databases and manage
them?
A. Login to your cpanel and click MySQL
Databases. After your database is
created you can manage it from
phpmyadmin. This can be found at the
very bottom of the MySQL page.
Software Version.
Q. What version of php are
you using?
A. We are using version 4.4.4, to find
the most up to date information please
contact us.
Q. What version of perl are you
using?
A. We are using version 5.8.7, to find
the most up to date information please
contact us.
Q. What version of MySQL are you using?
A. We are using version 4.2.21, to find
the most up to date information please
contact us.
Q. What version of cpanel are you using?
A. Our servers automatically stay up to
date with the most recent stable Cpanel
version.
Billing
Q. How do I get the 10 day money back?
A. Simply email us your username,
password, and why you wish to cancel
within ten days, and we process your
refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring.
Your payment will automatically be
deducted.
Q. How do I stop billing?
A. If you wish to close your account
simply email us your username, password,
and why you wish to cancel. You must
also include "I give you permission to
delete my website and all of it's
content."
Sub-Domains
Q. READ THIS BEFORE SETTING UP A
SUBDOMAIN!
A. To create a sub domain CPanel asks
for the name you wish to use. MAKE SURE
the sub-domain name you give it doesn't
have a folder already named that name.
If it does the sub will not work.
Example... I want to create the
sub-domain test.layerweb.com so my sub
name is going to be test. If I already
have a folder in my ftp named test I
need to delete it or rename it to
something different before I create the
sub-domain with the test name from
CPanel.
Q. What is a sub-domain?
A. www.domain.com is a domain name. A
sub-domain is anything that replaces the
www in a domain name.forum.aol.com
is a sub-domain. www.forum.aol.com is
not a sub-domain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional
domain that will work out of a folder in
your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON
DOMAIN!
You cannot create an addon domain if
your dns hasn't proprograted to the
server already. So after you change the
sites dns you are trying to add you will
need to wait 24-48 hours before
attempting to create your addon domain.
A. There are three fields cpanel asks
for when creating an addon domain.
1. "New Domain Name:" You will put in
the newdomain.com do not put www in the
name!
2. "Username/directory//subdomain Name:"
This will be the folder cpanel creates
in your main accounts ftp. MAKE SURE
that the name you give it doesn't
already have a folder. Example... If you
want to give it the username chris. You
cannot have a folder in your account
named chris already. If you do and still
try creating the username for the addon
domain to be chris you will mess a lot
of things up!!!
3. "Password:" fill in any password you
want here.
Q. Help I added an addon domain why did
it say subdomain added?!!?
A. It creates it as a subdomain by
creating the folder within your main
sites ftp. Please ignore this! It is a
fully functional domain name. It is only
called a subdomain when in fact it is an
addon domain.
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